Resources and Specifications
Frequently Asked Questions
Once your order has been delivered, we’ll send you an email containing an assembly video and guide. You can also find them on our Resources page.
The assembly video and guide will walk you through each step of assembly. We strongly recommend that you watch this before attempting to assemble your Secretlab gaming chair as it contains vital safety information and tips that will make your assembly process smoother. Most users take about 20 minutes to assemble their chair.
If you run into any issues during assembly, please contact us via our Contact Form. Our support team will be in touch shortly.
We engineer our chairs for years of daily use, but proper aftercare is still crucial to ensure they stay in good condition. This means keeping liquids away from your Secretlab chair and wiping it down regularly to keep it clean. For more tips on keeping your gaming chair in mint condition, we’ve put together a handy Aftercare Guide with more detailed maintenance instructions.
Orders are shipped from our warehouse in Warsaw, Poland. Once you’ve placed your order, it typically takes up to 2 working days to be processed and 95% of our orders are delivered within 3 - 5 working days.* Once your order has shipped, you’ll receive a tracking number that you can use to follow your package as it makes its way to you.
*Exceptions may apply for particularly distant or inaccessible locations.
**Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.
Once your order ships, you'll receive a shipping confirmation email and tracking number, so you can follow your package as it makes its way to you. However, tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately. We recommend tracking your order and ensuring that you’re home on the day of delivery to receive your order.
Secretlab OMEGA 2020 Gaming Chair
Nice chair, good seating
I enjoy the chair; way better than my old one!
Took me about a week to get used to and now i love it! No more upper back pain and the lumbar support is perfect!
very good chair with great upholstery
i have the Secretlab TITAN Evo 2022 Series since a month and its a dream! super comfy, many setting options, perfectly customizable for me. The only thing i dont like are the armrests. they wobble way too much... but the rest is awesome.
This secretlab evo titan is perfect and beautifull.
SecretLab Ttian Evo 2022
After using it for around 3 weeks , this product is great . Long hours sitting on it wont feel soreness on my back . Besides that got a great lumbar support for sitting on and rest as well . Would appreciate if there are more payment option for the payment method as currently only PayPal