Resources and Specifications
Frequently Asked Questions
Once your order has been delivered, we’ll send you an email containing an assembly video and guide. You can also find them on our Resources page.
The assembly video and guide will walk you through each step of assembly. We strongly recommend that you watch this before attempting to assemble your Secretlab chair as it contains vital safety information and tips that will make your assembly process smoother. Most users take about 20 minutes to assemble their chair.
If you run into any issues during assembly, please contact us via our Contact Form. Our support team will be in touch shortly.
We engineer our chairs for years of daily use, but proper aftercare is still crucial to ensure they stay in good condition. This means keeping liquids away from your chair and wiping it down regularly to keep it clean. For more tips on keeping your chair in mint condition, we’ve put together a handy Aftercare Guide with more detailed maintenance instructions.
Orders are shipped from our warehouse in Warsaw, Poland. Once you’ve placed your order, it typically takes up to 1 working day to be processed and 95% of our orders are delivered within 2 - 4 working days.* Once your order has shipped, you’ll receive a tracking number that you can use to follow your package as it makes its way to you.
*Exceptions may apply for particularly distant or inaccessible locations.
**Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.
Once your order ships, you'll receive a shipping confirmation email and tracking number, so you can follow your package as it makes its way to you. However, tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately. We recommend tracking your order and ensuring that you’re home on the day of delivery to receive your order.
Secretlab TITAN 2020
Delivery time was pretty fast and the setup was ez. Overall the chair is very comfy.
The only issue i had was the Paypal payment gateway, it will be great if the local Malaysia site had grab,hoolah options for the payment.
Firstly I am not a gamer this was bought as an Office chair, it is the best one in decades of sitting in an office chair I have ever sat in. Yes, it's not the cheapest, it is the most well thought out and made chair I have ever had. I have had it for 3 weeks sitting on it 5 days a week for up to 10 hours a day, I would simply be lost without it now. Easy to assemble, with the worlds largest ever instructions and the best ever tools and packaging. I can't recommend enough.
Très heureuse de ma titan evo 2022 ! Il s’agit de mon premier achat chez secretlab et honnêtement je ne regrette rien ! Suivi de livraison assuré, livreur qui vous dépose le colis jusque devant la porte, produit emballé de façon à ce que la chaise ne s’abîme pas pendant le transport ! De belles finitions, un confort assuré ! Après 2 semaines d’utilisation, je ne ressens aucun mal de dos / gêne quand je passe plus de 10h sur ma chaise ! J’étais sceptique au départ à cause du prix mais finalement je recommande les yeux fermés !
Quality materials in to a well built chair thats comfy enough to fall asleep while watching a movie.