Note: We are currently experiencing a high volume of orders and shipping may be delayed. Please expect a longer than usual time for order processing and delivery as we work to expedite the process and get your chair to you as soon as possible.
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Frequently Asked QuestionsView FAQ page
Shipping generally costs between €19.00 - €99.00 via FedEx or TNT for one Secretlab chair or Secretlab MAGNUS Metal Desk. The final shipping cost will depend on your location and is calculated at checkout. We also offer promotions for free shipping from time to time, so keep a lookout for them!
We ship to residential or commercial addresses in the EU, but are unable to deliver to PO boxes. If you have a special delivery request, such as calling in advance, scheduling delivery dates, or leaving the package in a specific location, please reach out to the shipping carrier directly after placing your order.
Orders are shipped from our warehouse in Warsaw, Poland. Once you’ve placed your order, it typically takes up to 1 working day to be processed and 95% of our orders are delivered within 2 - 4 working days.* Once your order has shipped, you’ll receive a tracking number that you can use to follow your package as it makes its way to you.
*Exceptions may apply for particularly distant or inaccessible locations.
**Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.
Once your order ships, you'll receive a shipping confirmation email and tracking number, so you can follow your package as it makes its way to you. However, tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately. We recommend tracking your order and ensuring that you’re home on the day of delivery to receive your order.
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