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To over 50 locations worldwide
It’s even easier to get your chair now as we ship to even more locations.
Frequently Asked QuestionsView FAQ page
Shipping costs generally hover around €19.90 - €29.90 for one chair (our chairs are very heavy—a testament to their durability). Depending on your location, we ship via a few shipping carriers such as UPS, FedEx, DHL and the final shipping cost will be calculated upon checkout at our shopping cart page. Also, we have free shipping promos from time to time, so do keep a lookout.
We are only able to ship to residential or commercial addresses in the EU and are unable to ship to PO Boxes. We are unable to accommodate custom requests for deliveries, such as calling in advance, scheduling delivery dates, or leaving the package in a specific location. Any such requests will have to be arranged by the customer directly with the shipping carrier after placing the order.
Our warehouse is based in Devon, UK. Please kindly allow for up to 1 working day (excluding Saturdays and Sundays) for your order to be processed and 2 to 4 working days for your package to be fulfilled and delivered, depending on your location*.
* Certain countries (e.g. Greece, Finland) may require a few additional working days for shipping.
** Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.
When your order has been shipped, you'll receive a shipping confirmation and tracking number via email. The tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately.
Flat packed and self-assembled.
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* Secretlab is not liable for unforeseen delays in the delivery.