Populära frågor
Neue is a subsidiary of Secretlab. The Neue team is focused on developing ergonomic chairs for work purposes, such as the NeueChair.
Secretlab is wholly focused on developing gaming furniture, and is the official distributor and main reseller of NeueChair through its channels in most regions.
The NeueChair is engineered to be the ultimate modern computer chair – fully ergonomic, intuitive to use, comfortable – All combined into a stunning design to cater to any users who spends long hours seated at work. The NeueChair is manufactured using a semi-automated assembly line alongside input from German automotive engineers in order to ensure maximum consistency. Our NeueChair is also fully adjustable and ergonomic with intuitive adjustments at your fingertips. This ensures that your spine and posture is well-supported over long hours so you can sit easy and in full comfort.
The Silver option comes with polished ADC12 Aluminium whereas the Obsidian option offers the same ADC12 Aluminium with further industrial plating of the aluminium frame to make it ultra-resistant to corrosion. You can visit our product page for more information.
Innan du köper
Neue is a subsidiary of Secretlab. The Neue team is focused on developing ergonomic chairs for work purposes, such as the NeueChair.
Secretlab is wholly focused on developing gaming furniture, and is the official distributor and main reseller of NeueChair through its channels in most regions.
The NeueChair is engineered to be the ultimate modern computer chair – fully ergonomic, intuitive to use, comfortable – All combined into a stunning design to cater to any users who spends long hours seated at work. The NeueChair is manufactured using a semi-automated assembly line alongside input from German automotive engineers in order to ensure maximum consistency. Our NeueChair is also fully adjustable and ergonomic with intuitive adjustments at your fingertips. This ensures that your spine and posture is well-supported over long hours so you can sit easy and in full comfort.
The Silver option comes with polished ADC12 Aluminium whereas the Obsidian option offers the same ADC12 Aluminium with further industrial plating of the aluminium frame to make it ultra-resistant to corrosion. You can visit our product page for more information.
The maximum load is 110kg.
You can purchase a NeueChair from our authorized resellers - Secretlab and Amazon.
We're currently working on getting a few locations around the states where you can try our chairs out in comfort. You can find them on our Contact page when we finalize the locations! We'll post news and announcements on our Facebook page as well, so be sure to like our Facebook page for updates.
Ordrar och betalning
For orders placed via our Secretlab, payment can be completed via Credit / Debit Cards, Apple Pay, iDeal, Bancontact and SOFORT Banking.
NeueChair is also available for purchase via our authorized resellers and you will be able to check out securely with the available payment methods offered.
Although we do not offer installment plans at the moment, we are looking into having one in the near future! You can follow us on Facebook for the latest updates.
As we aim to ship out your order as quickly as possible, we apologize that we are unable to cancel your order or change the chair model/color of your chair once your order has been processed. However, please do reach out to us here and our Support team will do our best to assist you on this.
If your chair on pre-order hasn’t been shipped, you may reach out to us here and we will do our best to assist you on this.
Leverans
Shipping costs generally hover around £19.90 - £69.90 for one chair (our chairs are very heavy — a testament to their durability!). Final shipping cost will be calculated on checkout at our shopping cart page, depending on your location. Also, be on a lookout for our free shipping promotions!
We are only able to ship to residential or commercial addresses in the EU. We are unable to accommodate custom requests for deliveries, such as calling in advance, scheduling delivery dates, or leaving the package in a specific location. Any such requests will have to be arranged by the customer with the courier company after placing the order.
Under normal circumstances, please allow for up to 1 working day (excluding Saturdays and Sundays) for your order to be processed and 2-4 working days for your package to be fulfilled and delivered, depending on your location*.
* Certain countries (e.g. Greece, Finland) may require a few additional working days for shipping.
** Neue will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.
Once your order has been shipped, you'll receive a shipping confirmation email containing the tracking number. The tracking information can take up to 24 hours to update, so don't worry if it doesn't show up immediately!
Garanti-, returpolicy
To summarize on our warranty policy:
- NeueChairs are covered by our 12 years limited warranty.
- Skeletal Frame, Aluminium Frame, Wheelbase and Polyamide Frame – [12 years]
- Lumbar Support and Central Mechanism Hub - [5 years]
- Armrest Mechanism, Casters Mechanism and Gas Lift - [3 years]
- Aesthetics defects & misuse of the chair are not covered.
- For any warranty related issues, email an image or video of the relevant affected area to info@neuechair.com within 14 days of delivery date and our support team will assist you as quickly as possible.
- NeueChair reserves the final right in determining if a benefit under the warranty can be claimed.
Read our full warranty statement here.
Although we are unable to provide exchanges for our chairs at the moment, we do have a Return & Refund policy in place which you may refer to for more information on the process.
In an event when you encounter any damaged, defective or missing parts in your order, please drop us an email at info@neuechair.com with photos of the affected area and your order number so our Support team can do their best to assist you.
Montering och skötsel av produkter
Upon purchase & fulfillment, a confirmation email containing an Assembly Video as well as an Assembly Guide will be sent to your email inbox. Alternatively, you can find the Assembly Video and Assembly Guide in the Resources page.
The Assembly Video and Guide will give you a good step-by-step visual walkthrough, as well as some important safety information to keep in mind. So watch it through at least once before starting and you'll find it much easier. Our NeueChair can be easily assembled within a couple of minutes!
If you run into any issues during the assembly, please do not hesitate to drop us an email at info@neuechair.com and our Support team will do their best to help you
While we designed NeueChairs to be durable, that doesn't mean you should abuse it or neglect taking care of it. We've compiled a handy Aftercare Guide to help you clean and maintain your chair, so that it stays looking good and working well even over time.