Ressources et spécifications
Foire aux questions
Les chaises Secretlab sont conçues pour être hautement personnalisables et offrent un grand nombre de réglages. Tout le monde n’a pas la même corpulence et nos chaises sont conçues pour s’adapter à des tailles et des poids différents.
Pour avoir une idée de la chaise qui vous convient le mieux, consultez notre calculateur de taille..
Vous pouvez également consulter la fiche technique de chaque chaise pour des dimensions plus détaillées.
Après l’achat et la livraison, un email de confirmation contenant une vidéo et un guide de montage seront envoyés sur votre adresse email. Vous trouverez également ce guide et cette vidéo sur notre page Ressources.
La vidéo et le guide de montage vous montreront les étapes à suivre et vous indiqueront certaines informations de sécurité à garder à l’esprit. Veuillez donc les consulter au moins une fois avant de commencer. Il faut environ 20 minutes à la plupart des utilisateurs pour monter leur chaise gaming.
Si vous rencontrez des difficultés lors du montage, n’hésitez pas à nous contacter par l’intermédiaire de notre formulaire de contact et notre service client fera de son mieux pour vous aider.
Les chaises Secretlab sont extrêmement durables, mais un bon entretien est toujours essentiel pour garantir qu’elles restent en bon état pendant longtemps. Cela signifie qu’il faut garder les liquides loin de votre chaise, et aussi la nettoyer de temps en temps pour la garder propre. Nous avons créé un guide d’entretien qui contient des instructions plus détaillées.
Notre entrepôt est basé à Varsovie en Pologne. Les commandes sont traitées sous 1 jour ouvré et 90 % de nos commandes sont livrées dans un délai de 2 à 4 jours ouvrés. Sauf lieux distants* et selon la disponibilité des stocks.
* Pour certains pays (par ex. la Grèce, la Finlande), quelques jours ouvrés supplémentaires peuvent être nécessaires pour la livraison.
** Secretlab ne sera pas tenu responsable des retards de livraison suite à des retards de douanes ou de transporteur, ou en raison de circonstances imprévues indépendantes de son contrôle.
Nous livrerons votre commande directement à votre adresse par le biais de FedEx ou TNT. Vous recevrez un email contenant un numéro de suivi quand votre commande est envoyée pour vous permettre de suivre la livraison. Merci de vous assurer d’être présent le jour de la livraison.
Vous recevrez un email de confirmation avec un numéro de suivi quand votre commande est envoyée. Cependant, la mise à jour des informations de suivi peut prendre jusqu'à 24 heures, alors ne vous inquiétez pas si elles ne s'affichent pas immédiatement.
Secretlab TITAN XL 2020
Avis des clients
Avis des clients
I've received the chair few week ago and after this time i can say that my Titan XL 2020 it's absolutely incredible. the chair is very comfortable and absolutely different from the ones I have tried so far. absolutely recommended
I was extremely skeptical of ordering a $500 chair without ever even sitting in the thing. I did an enormous amount of research and watched countless videos of reviews on this chair before making the decision to go with Secretlab. Everything I watched and all the reviews were spot on, even the bad things, which is only one from all my research. That is the chair is extremely firm and that's exactly what I was hoping for. So for me I cannot say one bad thing about this chair. I'm 6'3 and weigh 250lbs which I'm not thrilled about and working to on getting myself back to my usual 210. Even at 210 this chair is still what I would of went with. At 1st I thought the arm rests were a little wide and I couldn't understand why they decided to have them move horizontal in both directions. Well it didn't take but a few minutes of game time to see why that's ideal. When I got the chair exactly the way I wanted to sit in it. I turned the arm rests outward and it acts exactly like the pillows I used to use to rest my elbows on while having the controller sit comfortably in my lap. Raising and lowering them also depending on how high I'm sitting or have my feet up on my ottoman as well. I mean they have thought of everything, even things I did on my couch which I didn't even think about when purchasing this chair. I've used it now for several weeks and I have an extremely bad back at 50yrs old and it's reeked havoc on me for years. I went from surfing all my life everyday to not being able to do much. Having the correct sitting posture is ESSENTIAL for me and my PT. So finding a chair that does everything was a must if I planned on getting better ever. I'm happy to report that with this chair I am now able to sit and get up with zero pain from sitting down, which is a 1st. My back issue is a catch 22 and I hurt from too much sitting and too much standing, walking etc. Having the perfect balance is everything and I'm happy to say I've found it. The chair was so easy to assemble it was amazing and I couldn't of been happier. The only thing is the 2 handles that you use to raise and tilt the seat, seam to be on the verge of almost breaking when your learning how to lock and unlock the seat from a tiltled position. That's the only thing I think that could be improved is the material of the levers and maybe a little bit of instructions on how you do it. Which once you figure out is simple but I did feel like I almost broke the thing while learning which was really frustrating. I happened to have a new memory foam pillow that I hated to sleep with but it actually looks like it was made as a seat cushion for this thing. It's awesome how firm the seat is and that means it will stand the test of time for someone who is as big and heavy as I am. Even at 210 I've had brand new car seats and office chairs simply loose their form after just a year or so which was always unacceptable to me. It looks like Secretlab took everything into account when making this chair. It's still comfortable without the pillow but I prefer it when sitting down to game or watch TV. The head pillow is a bit small and I wish it was 2 to 3xs thicker all the way around in size. When you have a bad spine it's essential to keep your chin down (which is actually correct posture it feels like it's down) so you aren't tilting your head back at all to keep pressure off your cervical and shoulders back. A larger pillow all the way around out of the same material would be ideal, at minimum to offer one for people like myself. I just use another one with the one provided and it works but it's not ideal. The material of the pillow is so good that it wouldn't matter being 3xs bigger because your head would just form right where you'd want it, that be a huge plus to add as an accessory for consumers to buy because not everyone would want it. But from my research I'm pretty sure it be most people because it seems to be a pretty consistent ask. All around the chair has met every expectation and exceeded in areas I didn't realize. I couldn't be happier with my decision and I'm really grateful for the company who obviously cares about their products but most importantly their consumers who purchase them, bravo, Bravo ! Gratefully, Gabe J
J'ai offert le fauteuil à mon fils. Il est ravi ! Le fauteuil est hyper confortable !
There is so much to say about your product I don't even know where to begin. First of all, you guys must admit you use INSANE branding/PR strategies and ultimately I'm not in doubt that was what made me finally buy this product. Yes, I needed a new chair, but the price for your product was higher than expected. I bought it anyway, I received it way sooner than I was foretold and I unpacked the box. At this moment I was surprised both by the size of the box (I ordered XL product) and the packaging. The packaging was done neat, I must say - but it still felt overwhelming and I didn't really look forward to the assembly process. IT worked out well and faster than expected ngl, it was easy. HOWEVER, the dual instructions on the website were SO confusing. It shouldn't be up to the user to identify in the way you describe it with pictures looking at the side of the chair to identify if it's model A or B. Nonetheless, the chair assembled the first sit... YES, the memory foam was as "soft" as people described but the chair itself is ROCK hard. I didn't really notice this the first day, but after the second day, my entire body felt a small pain. The "stiff" seat and back might help me in long term and it might be called "soft weave" but it's harder than most chairs. This REALLY surprised me, I hope it will help me over time as else this investment just made my back problems worse. Speaking of that, the lumbar support is static placement. I'm not certain it fits my body type which is exactly in between the normal and XL model. The XL model feels a bit too big for me like I'm swimming but I'm certain the alternative (the normal) would feel oppositely too small...
Titan XL fabric chair is the best office chair I have ever had. I would highly recommend.