Secretlab Chairs Features
Secretlab Chairs Materials
Under normal circumstances, please allow for up to 1 working day (excluding Saturdays and Sundays) for your order to be processed and 3-7 working days for your package to be fulfilled and delivered, depending on your location*.
* Certain countries (e.g. Greece, Finland) may require a few additional working days for shipping.
** Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.
When your order has been shipped, you'll receive a shipping confirmation and tracking number via email. The tracking information can take up to 24 hours to update, so don't worry if it doesn't show up immediately!
From the moment you unbox the package to the comfort of reclining in your brand new chair, every detail has been refined to make your Secretlab experience the best. Tell us your favourite part of your Secretlab unboxing experience! Give your back a break. Invest in years of comfort at https://secretlab.co/.
Posted by Secretlab on Monday, July 30, 2018
2-year warranty with top class support.
Secretlab 2-Year Warranty
Return / Refund Policy
Up to 49 days from the date of delivery, subject to return fees.
Recommended | Max Load | |
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What's In The Box
OMEGA 2018 seatbase with armrests
Aluminium wheelbase
Multi-functional tilt mechanism
Class 4 hydraulic piston
Hydraulic sleeve
5x 6cm PU casters
Side covers
Screw set
Velour head pillow
Memory foam lumbar pillow
We've designed our chairs to be as adjustable as possible, taking into consideration that people have varying weights and height. We do have a recommended using our chair measurement guide base on your height and weight here with our Sizing Guide to get a better idea on which chairs suits you best.
However, we also understand that people come in different shapes and sizes, so as our Sizing Guide is based on a general guideline, we strongly recommend checking out the measurements of each chair under the Resources page.
We also suggest comparing these measurements against your current chair, to give you a better idea of which chair would fit you best.
Upon purchase & fulfillment, a confirmation email containing an Assembly Video as well as an Assembly Guide will be sent to your inbox. Alternatively, you can find the Assembly Video and Assembly Guide in the Resources page.
The Assembly Video and Guide will give you a good step-by-step visual walkthrough, as well as some important safety information to keep in mind. So watch it through at least once before starting and you'll find it much easier. An average person takes about 20 minutes to assemble the chair!
If you run into any issues during the assembly, please do not hesitate to drop us an email at info.eu@secretlab.sg and our support team will do their best to help you.
We have prepared an aftercare guide for our customers.
From the moment you unbox the package to the comfort of reclining in your brand new chair, every detail has been refined to make your Secretlab experience the best. Tell us your favourite part of your Secretlab unboxing experience! Give your back a break. Invest in years of comfort at https://secretlab.co/.
Posted by Secretlab on Monday, July 30, 2018
Customer Reviews
Customer Reviews
- Reviews
- Questions
Solid Chair, Solid Customer Service
If you're a person who puts comfort first, then you'll probably dig this chair. It's a great design that serves as a solid alternative to the more "in-your-face" racing chairs. The SoftWeave fabric is breathable, and lives up to its name when it comes to the softness of fabric. The seat takes a while to "break in," but it doesn't take too long. I'd say the time it takes to get the seat broken in will depend on usage. I game/work in my chair for extended periods of time, so it went pretty quick. The lumbar pillow does get warm, but provides a good amount of support (same with the neck pillow). My armrests were a bit more wobbly than my friend's chair, but when I emailed their customer service I got a straight forward solution. It's a quick fix and Kayla (the customer service rep) provided me with a how to video to adjust the armrest tightness to my preference. Overall great experience with this company. If you can afford it, then I'd wager to bet that it doesn't get any better than this chair. Just my personal opinion though. No buyer's remorse here. Cheers!
I like it
It’s fell good, and big enough