Resources and Specifications
Frequently Asked Questions
Once your order has been delivered, we’ll send you an email containing an assembly video and guide. You can also find them on our Resources page.
The assembly video and guide will walk you through each step of assembly. We strongly recommend that you watch this before attempting to assemble your Secretlab chair as it contains vital safety information and tips that will make your assembly process smoother. Most users take about 20 minutes to assemble their chair.
If you run into any issues during assembly, please contact us via our Contact Form. Our support team will be in touch shortly.
We engineer our chairs for years of daily use, but proper aftercare is still crucial to ensure they stay in good condition. This means keeping liquids away from your chair and wiping it down regularly to keep it clean. For more tips on keeping your chair in mint condition, we’ve put together a handy Aftercare Guide with more detailed maintenance instructions.
Orders are shipped from our warehouse in Warsaw, Poland. Once you’ve placed your order, it typically takes up to 1 working day to be processed and 95% of our orders are delivered within 2 - 4 working days.* Once your order has shipped, you’ll receive a tracking number that you can use to follow your package as it makes its way to you.
*Exceptions may apply for particularly distant or inaccessible locations.
**Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.
Once your order ships, you'll receive a shipping confirmation email and tracking number, so you can follow your package as it makes its way to you. However, tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately. We recommend tracking your order and ensuring that you’re home on the day of delivery to receive your order.
Secretlab OMEGA 2020
Firm and really adaptable, the lumbar suport is excellent. The magnetic pillow is a nice addition and really comfortable. The fabric seems nice, durable and cat proof, which is a big plus for me... I'm happy with my purchase.
Well, where to start. Delivery and service: Absolutely awesome! Material and quality of craftsmanship: Well it looks awesome, it feels awesome and everything looks just amazing. Comfort: At first it felt very stiff, way stiffer than my previous chair (Ikea). But let me say, after sitting in it, for 8 hours of work, then another 8 hours of gaming, for 7 days straight. It feels so good. Tried my old chair again as i gave this to one of the kids, and the old chair felt just terrible =D. So I will for sure recommend this to everyone! Easy 5 star rating on it!
Easy to assemble, and amazing overall product. Surprised me how stable the mechanics are. On a side note, the seat is a bit stiff for me. I guess in the long run this is good, as I can sit for an entire day and I don't feel the seat loses its shape. An easy 5 star product
Best chair ever
I bought the 2022 TITAN series with fabric material. I’m overall satisfied: the chair feels amazing. It’s widely adjustable and the fabric material lets the chair breath, which is optimal for warm sunny days. There is only one weak point: the noise. The adjustable lumbar support is noisy. Not too much but you definitely hear it when moving your posture. I’m mostly listening music or podcasts so I usually don’t hear it but it is something to bare in mind. To be fair Secretlab knows this problem and they sent an email to every costumer to inform about it even at pre orders. Is this noise problem enough to not recommend the purchase? I don’t think so. The chair excels in every other aspect.