Resources and Specifications
Frequently Asked Questions
Once your order has been delivered, we’ll send you an email containing an assembly video and guide. You can also find them on our Resources page.
The assembly video and guide will walk you through each step of assembly. We strongly recommend that you watch this before attempting to assemble your Secretlab chair as it contains vital safety information and tips that will make your assembly process smoother. Most users take about 20 minutes to assemble their chair.
If you run into any issues during assembly, please contact us via our Contact Form. Our support team will be in touch shortly.
We engineer our chairs for years of daily use, but proper aftercare is still crucial to ensure they stay in good condition. This means keeping liquids away from your chair and wiping it down regularly to keep it clean. For more tips on keeping your chair in mint condition, we’ve put together a handy Aftercare Guide with more detailed maintenance instructions.
Orders are shipped from our warehouse in Warsaw, Poland. Once you’ve placed your order, it typically takes up to 1 working day to be processed and 95% of our orders are delivered within 2 - 4 working days.* Once your order has shipped, you’ll receive a tracking number that you can use to follow your package as it makes its way to you.
*Exceptions may apply for particularly distant or inaccessible locations.
**Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.
*** We’re expecting additional delivery delays to your orders as a result of the high volume of sales. We ask for your patience as we work to get your order to you as soon as possible.
Once your order ships, you'll receive a shipping confirmation email and tracking number, so you can follow your package as it makes its way to you. However, tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately. We recommend tracking your order and ensuring that you’re home on the day of delivery to receive your order.
Secretlab OMEGA 2020
One of the best Chairs
I use it for a few years and no wear and it‘s like new and no creaking!
Secretlab TITAN Evo 2022 Series
By looking at the packaging alone, already can feel the quality of the product exceeding expectation.
Better than being in the office...
Love my Secretlab Titan Evo 2022 Small chair with Neo Hybrid Leatherette. It's incredibly comfortable, I can even cross my legs quite comfortably on it. The only thing I'm missing now is a heated footrest! It is a bit noisy - the leatherette - hoping it will quieten over time, and have received an email about this anyway. Pillow is amazeballs. Unfortunately the right arm lever adjustment was broken when I received it, but Secretlab sent me a new one which I received pretty quickly. And, it turned out my electrician had just ordered his in cookies'n'cream, took mine for a test ride, and he was pretty happy with it too!
Superb Secretlab Experience
I've been wondering why need to buy expensive office/gaming chair but after trying out Secretlab as my office chair, I already know what's the craze is all about! :)
Chair is good I prefer the 2020 model though.