Resources and Specifications
Frequently Asked Questions
Secretlab chairs are built to be highly customizable and feature a wide range of adjustments. We recognize that people come in all shapes and sizes, and our chairs are designed to accommodate various heights and weights.
To get an idea of the best fit for you, check out our sizing calculator.
However, you should also refer to the specifications sheet for each chair for more detailed dimensions.
Upon purchase and fulfilment, a confirmation email containing an Assembly Video as well as an Assembly Guide will be sent to your inbox. You can also find the Assembly Video and Assembly Guide in our Resources page.
The Assembly Video and Guide will give you a step-by-step visual walkthrough, as well as some important safety information to keep in mind. So, watch it through at least once before you start. Most users take about 20 minutes to assemble their chair.
If you run into any issues during the assembly, please feel free to contact us through our Contact Form and our support team will do their best to help you.
Secretlab chairs are exceedingly durable, but proper aftercare is still crucial to ensure they stay in good condition for a long time. This means keeping liquids away from your chair, and also wiping it down once in a while to keep it clean. We’ve compiled a handy Aftercare Guide with more detailed instructions, and you can refer to that for more information.
Our warehouse is based in Warsaw, Poland and orders usually take up to 1 working day to be processed and 95% of our orders are delivered within 2 - 4 working days. Exceptions include distant locations and stock availability. We are unable to ship to PO boxes.
* Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.
We deliver your order straight to your address via FedEx or TNT. You’ll receive an email with a tracking number when your order ships, so you can easily track your order. Please ensure that you’re home on the day of delivery to receive your order.
You’ll receive a shipping confirmation email with a tracking number when your order ships. However, the tracking information can take up to 24 hours to update, so don’t worry if it doesn’t show up immediately.
Secretlab TITAN XL 2020
The chair is nice. But there is one thing that could inprove that is the lower back that needs to be more supported. The rest of the seat is real nice
Purchased a Titan XL in soft weave black, I knew it was a pre order not expected till July and it came a month and a half early. Assembly was easy and fast. I'm a big guy and this chair is huge comfortable and looks great even in a business setting. Many other office employees will be ordering as they love the build and comfort of this chair. I will say my only complaint is that yes it was a pre order but there was not much for communication till the chair actually shipped but if you know it's a pre order and will take some time it's well worth the wait.
The title says it all. I'm a big dude and most chairs are just uncomfortable and break down quickly. The seat is firm yet extremely comfortable, the frame and wheels super solid, and the reclining back is perfect for taking quick Napa. I absolutely love this chair.
I have never used a chair with that quality, everything works smoothly, the building steps are easy and well explained, everything needed is in the box (screwdriver, etc) would recommande this chair everyday.
qualité, sérieux de fabrication