Resources and Specifications
Frequently Asked Questions
Once your order has been delivered, we’ll send you an email containing an assembly video and guide. You can also find them on our Resources page.
The assembly video and guide will walk you through each step of assembly. We strongly recommend that you watch this before attempting to assemble your Secretlab gaming chair as it contains vital safety information and tips that will make your assembly process smoother. Most users take about 20 minutes to assemble their chair.
If you run into any issues during assembly, please contact us via our Contact Form. Our support team will be in touch shortly.
We engineer our chairs for years of daily use, but proper aftercare is still crucial to ensure they stay in good condition. This means keeping liquids away from your Secretlab chair and wiping it down regularly to keep it clean. For more tips on keeping your gaming chair in mint condition, we’ve put together a handy Aftercare Guide with more detailed maintenance instructions.
Orders are shipped from our warehouse in Warsaw, Poland. Once you’ve placed your order, it typically takes up to 2 working days to be processed and 95% of our orders are delivered within 3 - 5 working days.* Once your order has shipped, you’ll receive a tracking number that you can use to follow your package as it makes its way to you.
*Exceptions may apply for particularly distant or inaccessible locations.
**Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.
Once your order ships, you'll receive a shipping confirmation email and tracking number, so you can follow your package as it makes its way to you. However, tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately. We recommend tracking your order and ensuring that you’re home on the day of delivery to receive your order.
Secretlab TITAN XL 2020 Gaming Chair
My feedback pf Titan 2022
The quality is celar from the beginning, starting from packaging to the end product I used it for working and gaming, in my opinion the dittongo coulissi be a little soft
Good build quality
Secretlab Titan Evo
Very nice chair!
Great Chair with sturdy build
I love using the new secret lab titan chair. I expected the cushion to be softer on the soft weave, but realized that the firmness is more comfortable long term. I love that I can sit back and recline whenever I need to and the included head pillow is extremely comfortable. I wish we had more special edition design options for the soft weave mode though.
Very Comfortable, Needs Lumbar Pillow Accessory That Can Be Customized to Match Chair.
Chair is very comfortable and can be adjusted to fit most people. I really wish there was a lumbar pillow accessory that can be customized to match the material of the chair, but the lumbar pillow coming for this model is black and gold and would be an eyesore with the Minecraft green and black material of my chair.