Resources and Specifications
Frequently Asked Questions
Once your order has been delivered, we’ll send you an email containing an assembly video and guide. You can also find them on our Resources page.
The assembly video and guide will walk you through each step of assembly. We strongly recommend that you watch this before attempting to assemble your Secretlab chair as it contains vital safety information and tips that will make your assembly process smoother. Most users take about 20 minutes to assemble their chair.
If you run into any issues during assembly, please contact us via our Contact Form. Our support team will be in touch shortly.
We engineer our chairs for years of daily use, but proper aftercare is still crucial to ensure they stay in good condition. This means keeping liquids away from your chair and wiping it down regularly to keep it clean. For more tips on keeping your chair in mint condition, we’ve put together a handy Aftercare Guide with more detailed maintenance instructions.
Orders are shipped from our warehouse in Warsaw, Poland. Once you’ve placed your order, it typically takes up to 1 working day to be processed and 95% of our orders are delivered within 2 - 4 working days.* Once your order has shipped, you’ll receive a tracking number that you can use to follow your package as it makes its way to you.
*Exceptions may apply for particularly distant or inaccessible locations.
**Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.
Once your order ships, you'll receive a shipping confirmation email and tracking number, so you can follow your package as it makes its way to you. However, tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately. We recommend tracking your order and ensuring that you’re home on the day of delivery to receive your order.
Secretlab TITAN XL 2020
I'm excited. it sits perfectly and is comfortable even after many hours. nice and big and building it up was easy too. I like him and would always recommend him
We ended up buying two chairs. One for me and one for my wife. They're well built and very sturdy.
As someone with ADHD, it is really easy for me to get comfortable and distracted. If a chair is too soft, I usually stop working, if a chair is too hard, I am not comfortable thus I cannot focus. This chair is the perfect mix for someone that wants a sturdy chair that is still comfortable. The back support is great and I feel like I can sit there for hours without feeling uncomfortable. Weather gaming or working, this is the best chair I have ever owned.
Excellent siège de belle facture. Très beau design. Facile à monter. Assise un peu dure au début mais reste très confortable.
Delivery time was pretty fast and the setup was ez. Overall the chair is very comfy.