Resources and Specifications
Frequently Asked Questions
Once your order has been delivered, we’ll send you an email containing an assembly video and guide. You can also find them on our Resources page.
The assembly video and guide will walk you through each step of assembly. We strongly recommend that you watch this before attempting to assemble your Secretlab chair as it contains vital safety information and tips that will make your assembly process smoother. Most users take about 20 minutes to assemble their chair.
If you run into any issues during assembly, please contact us via our Contact Form. Our support team will be in touch shortly.
We engineer our chairs for years of daily use, but proper aftercare is still crucial to ensure they stay in good condition. This means keeping liquids away from your chair and wiping it down regularly to keep it clean. For more tips on keeping your chair in mint condition, we’ve put together a handy Aftercare Guide with more detailed maintenance instructions.
Orders are shipped from our warehouse in Warsaw, Poland. Once you’ve placed your order, it typically takes up to 1 working day to be processed and 95% of our orders are delivered within 2 - 4 working days.* Once your order has shipped, you’ll receive a tracking number that you can use to follow your package as it makes its way to you.
*Exceptions may apply for particularly distant or inaccessible locations.
**Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.
*** We’re expecting additional delivery delays to your orders as a result of the high volume of sales. We ask for your patience as we work to get your order to you as soon as possible.
Once your order ships, you'll receive a shipping confirmation email and tracking number, so you can follow your package as it makes its way to you. However, tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately. We recommend tracking your order and ensuring that you’re home on the day of delivery to receive your order.
Secretlab TITAN XL 2020
Sit on it for a few month, a bit hard and big for me but overall not bad
Nicely made chair which is very comfortable. Takes a little bit to adjust for best results it well worth the effort to get the best out of the chair. Definitely recommend this to anyone looking for a quality chair.
So good we had to get two!
Santa brought a Secretlab Omega for my son… a week later Dad had to get one for himself in the form of a Titan
Bang for Buck Baby
Overall experience with this chair was superb, the apple of office chairs if you ask me ! The unboxing and customer service blew me away. Everything was neatly packed organised and simple, I had a issue with an arm wrest and it was resolved within 24 hours. New part shipped and no hassle ! Would recommend to anyone who is looking for a chair to sit in every day and wants it to last. Thank you Secretlab !
Very supportive, good quality and I look forward to sitting down at my desk all day (well almost)!