Resources and Specifications
Frequently Asked Questions
Once your order has been delivered, we’ll send you an email containing an assembly video and guide. You can also find them on our Resources page.
The assembly video and guide will walk you through each step of assembly. We strongly recommend that you watch this before attempting to assemble your Secretlab chair as it contains vital safety information and tips that will make your assembly process smoother. Most users take about 20 minutes to assemble their chair.
If you run into any issues during assembly, please contact us via our Contact Form. Our support team will be in touch shortly.
We engineer our chairs for years of daily use, but proper aftercare is still crucial to ensure they stay in good condition. This means keeping liquids away from your chair and wiping it down regularly to keep it clean. For more tips on keeping your chair in mint condition, we’ve put together a handy Aftercare Guide with more detailed maintenance instructions.
Orders are shipped from our warehouse in Warsaw, Poland. Once you’ve placed your order, it typically takes up to 1 working day to be processed and 95% of our orders are delivered within 2 - 4 working days.* Once your order has shipped, you’ll receive a tracking number that you can use to follow your package as it makes its way to you.
*Exceptions may apply for particularly distant or inaccessible locations.
**Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.
Once your order ships, you'll receive a shipping confirmation email and tracking number, so you can follow your package as it makes its way to you. However, tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately. We recommend tracking your order and ensuring that you’re home on the day of delivery to receive your order.
Secretlab TITAN 2020
After using this chair for the last few weeks, I can honestly say it is the comfiest chair I've had the pleasure of using, As an avid gamer/programmer, comfort is what's needed for those long sessions, after having a fair few different chairs, this one beats them all.
Helps me hold my posture when sitting and the cold foam ensures that it supports at whatever position your are seating.
Thge Chair fully lives up to the hype, and acctually found it super easy to assemble. So fantastic chair all around
I’ve ever experienced a more comfy chair, I spend up to 6 hours a day at my desk and was getting discomfort from sitting for long periods in my previous chair. This chair has changed everything and I have absolutely no regrets about this purchase. The set-up was super easy thanks to the sleek packaging and instructions. You can literally feel the support and the included lumbar adjustment is amazing! Highly recommended!! Would just like to say the customer service was excellent as well and I will definitely be recommending SecretLab to all my friends.
The chairs are amazing feel really well build easy to put together great! Just hope you don’t need to contact customer service as it’s terrible I spent 20mins chatting to customer service online about returning the chair because of an issue to find out you can’t request a return online via chat. Then you have to pay 100’s of $ to return the product if a chair is not the right one for you understandable if there was somewhere to try the product. If they worked as hard on customer service as they do making these chairs would be win win. But sadly this will be my one and only time buying.