This is my first foray into higher-end chairs, but boy, what a step up it's been! I was worried that it wouldn't be worth the price and my wallet still stings a bit, but my back and hips are singing this chair's praises loudly enough that I don't hear my wallet complaining anymore. If you're expecting a plush, comfy armchair to sink into, start looking elsewhere, because this thing is pretty dang firm. There's very little give to it. It's the opposite of sitting on a cloud. However, because it's so firm, it cups my body perfectly and provides support for my whole back, hips, and thighs. The tilt mechanism is designed to support the recline feature, so the seat tilts with the backrest rather than the backrest simply laying out flat. As a result, leaning backward requires pushing up with my toes rather than pressing back with my abs and hips. Since the hips remain at the same angle while leaning back, it gives a little bit of a cocooning feeling, just adding to the sense of support. I thought reclining would be a gimmick, but I've already fallen asleep in it once while waiting for a build to complete. The Softweave fabric is comfortable, yet seems very durable, kind of like a very nice industrial carpet. I thought I was going to leave the memory foam pillow in the bag, but I put it on to try it out and have never removed it. If I put it right where my neck hits, it cradles my skull and supports my neck so that I don't even really have to hold my head up, which means a lot less neck strain. My chair came with a small tear in the side just above the bolts which hold the backrest to the left side hinge, so I contacted support and they shipped me a new backrest under warranty. They don't even ask for the defective part back, so if something terrible happens to my new backrest, I can reinstall the original one which is still perfectly functional. A+ support. All things considered, I would not hesitate to recommend this chair to anyone who actually uses their desk and as long as SecretLab doesn't change their formula, I kind of doubt I'll ever switch to a new brand. Well done, SecretLab!