Resources and Specifications
Frequently Asked Questions
Once your order has been delivered, we’ll send you an email containing an assembly video and guide. You can also find them on our Resources page.
The assembly video and guide will walk you through each step of assembly. We strongly recommend that you watch this before attempting to assemble your Secretlab chair as it contains vital safety information and tips that will make your assembly process smoother. Most users take about 20 minutes to assemble their chair.
If you run into any issues during assembly, please contact us via our Contact Form. Our support team will be in touch shortly.
We engineer our chairs for years of daily use, but proper aftercare is still crucial to ensure they stay in good condition. This means keeping liquids away from your chair and wiping it down regularly to keep it clean. For more tips on keeping your chair in mint condition, we’ve put together a handy Aftercare Guide with more detailed maintenance instructions.
Orders are shipped from our warehouse in Warsaw, Poland. Once you’ve placed your order, it typically takes up to 2 working days to be processed and 95% of our orders are delivered within 3 - 5 working days.* Once your order has shipped, you’ll receive a tracking number that you can use to follow your package as it makes its way to you.
*Exceptions may apply for particularly distant or inaccessible locations.
**Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.
Once your order ships, you'll receive a shipping confirmation email and tracking number, so you can follow your package as it makes its way to you. However, tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately. We recommend tracking your order and ensuring that you’re home on the day of delivery to receive your order.
Secretlab TITAN 2020
Cecret lab chair jinx
It’s an awsome cheir and I almost live in it
Quality great but other things not so much
I've had my eye on Secretlab and the Titan Evo for a long time. The ordering process and the delivery were prompt and without delay. The presentation of the chair from packaging to assembly was very high quality. Nowadays, however, I would wish for a little less plastic waste. What is also noticeable is the strong smell. Unfortunately, the promised fabric wipes were not delivered and the size recommendations of the chair should be revised - we actually have a bit too much space in the regular at 173cm and 70kg and in retrospect I would have preferred the small. Otherwise a high-quality gaming chair for the bigger purse.
SecretLab TITAN Evo 2022
Installation was quick, thanks to the minivideo very self-explanatory. Usage is great : easy to configure to fit your body, magnetic accessories are really great, and soft touch is comfy. Just one tip to improve it one step further, propose an additional tuning to shrink the width of the chair, because I’m rather slim.
Pretty good. Seat's comfy after a while, but defs takes some getting used to. Would recommend for comfy gaming, but not necessarily for 8+ hour (work) sessions. For the price, the build quality is excellent.
Review for the secretlab 2022
The lordosis support takes some time getting used to at first. But once this is properly adjusted, I would not want to miss it. But the pillow has no cooling effect in my opinion.