The production quality of these chairs are amazing, and they are truly a beauty to look at. There are a few flaws I’ve experienced with this version though, and I cannot write more than a 3 star review based on them.
The flaws start with tailbone pain after sitting for over an hour or so. The cushioning is just not thick enough for me to stay comfortable for long periods of time, and I ended up buying a coccyx cushion to keep me from being in pain. Next, the armrests are TERRIBLE. Squeaky, shaky, and made my elbows hurt after minutes of use, causing me to go through a third party to buy armrest pads. (Life savers) On the 2020s the armrest design was fixed, but the padding was not, so you might end up searching for them. Lastly, the lumbar support hurts my lower back pretty bad, and I can say this after researching and correcting my posture for the chair. I suspect being on the lower side of the height recommendations may have something to do with it because with the knob turned at all it feels too high and jabs into my back. Currently writing this review for a $20 off coupon for accessories to buy a lumbar pillow to try and fix that, which is definitely nice.
Now with that being said, you might expect me to be leaving a one-star review but there are a LOT of plus sides to have buying SecretLab. I’m not going to go through them all, but what really keeps me from upset is the amazing customer support system they have set up. Ended up contacting 3 times and each rep was great to work with and got my problems fixed or sorted out. I even got an entire replacement backrest for a small squeak in the mid-back area.
So all in all, I really don’t know if I can recommend this product to any friends or fellow gamers, but I am not regretting making this purchase at all.