Resources and Specifications
Frequently Asked Questions
Once your order has been delivered, we’ll send you an email containing an assembly video and guide. You can also find them on our Resources page.
The assembly video and guide will walk you through each step of assembly. We strongly recommend that you watch this before attempting to assemble your Secretlab chair as it contains vital safety information and tips that will make your assembly process smoother. Most users take about 20 minutes to assemble their chair.
If you run into any issues during assembly, please contact us via our Contact Form. Our support team will be in touch shortly.
We engineer our chairs for years of daily use, but proper aftercare is still crucial to ensure they stay in good condition. This means keeping liquids away from your chair and wiping it down regularly to keep it clean. For more tips on keeping your chair in mint condition, we’ve put together a handy Aftercare Guide with more detailed maintenance instructions.
Orders are shipped from our warehouse in Warsaw, Poland. Once you’ve placed your order, it typically takes up to 1 working day to be processed and 95% of our orders are delivered within 2 - 4 working days.* Once your order has shipped, you’ll receive a tracking number that you can use to follow your package as it makes its way to you.
*Exceptions may apply for particularly distant or inaccessible locations.
**Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.
*** We’re expecting additional delivery delays to your orders as a result of the high volume of sales. We ask for your patience as we work to get your order to you as soon as possible.
Once your order ships, you'll receive a shipping confirmation email and tracking number, so you can follow your package as it makes its way to you. However, tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately. We recommend tracking your order and ensuring that you’re home on the day of delivery to receive your order.
Secretlab TITAN 2020
Tbh i tried out alot of gaming chairs in my gaming years. But this one... is one of my favourit chairs in history ! Thanks secret lab !
My Secretlabs Titan Evo 2022 XL Lanister Edition chair is absolutely beautiful to look at and has top notch functions and sitting comfort. Magnificent!
A great experience
I'm happy I bought the XL so that i have more room to sit in it, and the assembling was made easy by the instructions. I am really happy i chose this one
Great chair for big guys :)
I'm a 201cm and 140kg grown man, and it's just great that you are able to order a XL chair that truely is XL. I was a bit hesitante to buy a product that I had not been able to try first, but I must say it has been a pleasant experience so far. Everything from packaging, assembly and actual use has been an experience of quality. I'm very happy with my Evo 2022 XL chair so far. PS I read about issues with cracking, noice etc coming from the 2022 chair, but in my order which I received i Nov 2021, those issue are not present with my chair, so seems like they have been fixed.
Chair was awesome!